Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Where We Deliver

At Ana's Flowers AZ, we pride ourselves on offering exceptional flower delivery throughout the vibrant Phoenix metropolitan area. Strategically located to serve prestigious communities like Scottsdale, Chandler, and Phoenix, our shop is a trusted choice for residents and businesses alike. We offer floral delivery to pivotal medical centers such as the Banner - University Medical Center Phoenix and St. Joseph's Hospital and Medical Center for those special moments and support needs. Our services extend to prominent wedding destinations like The Phoenician and JW Marriott Scottsdale Camelback Inn Resort & Spa, ensuring your special day is adorned with the freshest blooms. Whether it's a heartfelt gesture to loved ones at Greenwood Memory Lawn Mortuary & Cemetery or a celebratory arrangement at popular venues like the Phoenix Convention Center, our commitment to quality and service remains unwavering. Explore this page to find detailed information about the neighborhoods, hospitals, funeral homes, and venues we serve, as well as our extensive postal code reach and delivery FAQs.

All sales are final. We do not accept returns or offer refunds.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.